Deadlines and delivery

The average manufacturing time for your order is between 2 and 10 business days. Product customization and special events that impact customer traffic (pre-sales, promotions, holiday season, etc.) may exceptionally extend this time by a few days. In the rare cases where we are unable to produce within 10 days, we will notify our customers individually, by email and/or by telephone.

Follow-up after order:
Once your order has been shipped, you will receive a confirmation email with all shipping information. Once your package has been picked up by the carrier (usually the same day or the next day), your tracking number will be provided and you will be able to track every step of your delivery on the carrier's website.

Shipping costs in envelopes without tracking number - Canada Post :
In Canada:
--> Small envelope: $3.99
--> Large envelope: $5.99
--> Delivery time: 2 to 10 working days (may be longer and this is beyond our control)

Parcel delivery costs with tracking number - GLS, Purolator, ICS, UNIUNI or others :
In Canada:
--> Purchase under $49.99: $9.99 (“envelope” option available)
--> Purchase between $49.99 and $119.98: $7.99
--> Regular price purchase* starting at $119.99: Free
--> Delivery time: 1 to 2 working days

*Free shipping is only available on regular-priced purchases and cannot be combined with any promotion.

Exceptions:
Additional charges and delays may occur for deliveries to northern British Columbia, Yukon, Northwest Territories, Labrador, Newfoundland, Nunavut, and Nunavik. In these cases, we will contact you to inform you of additional shipping charges.
If you do not accept these additional charges, we will unfortunately have to cancel your order. Your entire order will be refunded immediately.

Delivery conditions:
Orders are, without exception, delivered to the address you provided when placing your order.

Please note that Oops & Ole Hop is not responsible for unclaimed packages or the costs associated with returning your package. Additionally, the customer will be responsible for the cost of a second delivery attempt for an unclaimed order or one returned due to an incorrect address.

--> Oops & Ole Hop disclaims any liability in the event of additional delivery delays caused by the carrier.

--> Oops & Ole Hop reserves the right to modify its delivery policy at any time, without notice.